Why Can’t Shopee Find My Product

Why can’t Shopee find my product?

Due to listing violations, you’ve had one or more listings delisted, banned, or deleted. Find out how to identify and fix banned listings. Your number of listings has been reached. Because you accrued penalty points, Shopee has deboosted and/or limited your listings. You are permitted to use Shopee with multiple accounts. Your Shopee seller account will be suspended if the online retailer discovers suspicious activity in your account.Accounts are suspended if a seller accumulates 15 or more seller penalty points in a quarter or engages in a serious infraction, such as: Repeated infractions on Shopee Live.You can simply sell as an individual on Shopee; there is no need to register a business for this.

How quickly does Shopee review items?

It could take up to five working days for the Shopee Warehouse team to perform the Quality Check (QC) on returned goods. Prior to the return/refund request being approved, this is done to make sure that the returned goods are in good condition. Shopee will evaluate the situation and decide whether to accept or reject the buyer’s request for a return or refund. The seller has the option to accept or reject the result after the request is granted. If a dispute is brought up, Shopee will look into it more thoroughly and come to a just conclusion in 7-9 working days.Within 24-48 hours for routine refunds and 4–7 business days for partial refunds, the refund will be credited to your ShopeePay account. After you have updated your bank account information, you can either withdraw the refund or use it for subsequent purchases. Check out ShopeePay to learn more about refunds.

Why does Shopee still have my product pending review?

When a return or refund request is marked as Case under review, Shopee is currently investigating this matter. Your return/refund request’s status will be updated once this review is finished, and you’ll be notified via email and an in-app notification. Online buying and selling are made safe and simple with the Shopee Guarantee feature, which guards both buyers and sellers against fraudulent transactions. By delaying payment to Sellers until the Buyer confirms receipt of the order, it safeguards users.Since Shopee Mall shops are authorized sellers of the products they sell, their products are guaranteed to be completely genuine. When determining whether a product is from a Shopee Mall seller, look for the Shopee Mall label.Within the Shopee App, you can submit a request for a return or refund for your purchase. Verify that your order is still covered by the Shopee Guarantee. After Order Received has been chosen, some orders may still be returned or refunded if they fall under the Shopee Guarantee policy and are still within the time frame.You may be entitled to 2x the amount of your purchase price if you purchased a fake item from a Shopee Mall seller. Please follow the instructions below to make your claim. For your order, submit a return request on Shopee.

In how long will Shopee review my product?

Please allow 24-48 hours for Shopee to review your listings before expecting your products to appear in the Shopee App after adding or editing your listings. Listings without a designated shipping channel enabled will be taken down immediately. Please allow Shopee 24-48 hours to review your listings before expecting your products to appear in the Shopee App after adding or editing your listings.